Term and Conditions

Last Updated: [Insert Date]

1. General Information

Store Name: Toy Model Store

Website: toymodelsnew.com

Address: 46 French Row, St Albans, GB CH8R 5HH

Customer Service: [email protected]

2. User Responsibilities

2.1 Account Security

When creating an account, you must:

• Provide accurate and complete information
• Maintain the confidentiality of your login credentials
• Notify us immediately of any unauthorized account activity

2.2 Prohibited Activities

You agree not to:

• Use our site for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with other customers’ use of the site
• Misrepresent your identity or provide false information
• Resell products purchased from our store without authorization

3. Products and Services

3.1 Product Descriptions

We specialize in high-quality anime model kits and collectibles including:

• Gundam kits and models (Bandai, 30 Minute Missions, Frame Arms Girls)
• Anime model kits (Dragon Ball, Digimon, Build Fighters/Divers)
• Chibi figures and collectible figures
• Third-party kits and accessories

We strive for accuracy in product descriptions but cannot guarantee colors will match exactly due to monitor variations.

3.2 Age Restrictions

Certain model kits may contain small parts unsuitable for children under 14. By purchasing, you confirm you meet age requirements for the products ordered.

3.3 Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

4. Ordering and Payment

4.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse any order for any reason.

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store credit card information.

4.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to market conditions or supplier changes.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

We offer:

• Standard Shipping (£12.95): DHL or FedEx, 10-15 business days after dispatch
• Free Shipping (Orders over £50): EMS, 15-25 business days after dispatch

We ship worldwide except to certain remote areas and parts of Asia.

5.3 Delivery Issues

You must notify us within 3 days of delivery about any:

• Missing packages (with valid tracking showing delivery)
• Visible shipping damage
• Wrong items received

6. Returns and Refunds

6.1 Return Policy

You may return most unopened items within 15 days of delivery if:

• The item is in original, unassembled condition
• All original packaging and parts are included
• You have the original receipt or order confirmation

6.2 Non-Returnable Items

We cannot accept returns for:

• Opened model kits (Gundam kits, 30 Minute Missions, Frame Arms Girls, etc.)
• Pre-assembled or painted models
• Third-party kits removed from original packaging
• Clearance or sale items marked “final sale”

6.3 Refund Process

Refunds are issued to the original payment method within 3-10 business days after we receive and process your return. Original shipping fees are non-refundable.

7. Intellectual Property

All content on our website (images, logos, descriptions) is our property or used with permission. You may not:

• Reproduce, distribute, or modify any content without permission
• Use our trademarks or product names for commercial purposes
• Reverse engineer or replicate our products

Model kits are licensed products – assembly and personal use are permitted, but mass reproduction is prohibited.

8. Liability Limitations

8.1 Product Use

We are not responsible for:

• Injuries resulting from improper model kit assembly or use
• Custom modifications to products
• Damage during assembly or painting

8.2 Website Use

We strive to maintain website availability but are not liable for:

• Temporary unavailability due to maintenance or technical issues
• Any loss or damage from website use
• Content accuracy at all times

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

10. Governing Law

These Terms are governed by English law. Any disputes shall be resolved in the courts of England and Wales.

11. Changes to Terms

We may update these Terms periodically. The “Last Updated” date at the top indicates when changes were made. Continued use after changes constitutes acceptance.

12. Contact Us

For questions about these Terms or our products:

Email: [email protected]
Address: Toy Model Store, 46 French Row, St Albans, GB CH8R 5HH